I am quite appalled with the way HKIA or HK media responds over Mark Lee's comments on their food. In the service industry, I think HKIA should be the one apologising for the bad food served, for eg. - https://m.bayt.com/en/specialties/q/129890/what-is-the-best-way-for-a-restaurant-to-apologize-for-a-mistake-such-as-bad-food-or-service/
Above link shows how a restaurant should apologise for bad food and service, and I couldn't agree more. Not only did HKIA not apologise for serving lousy food, they got the cheek to make such a fuss over Mark Lee's honest critics! LOL! What kind of 狗屁 customer service is that? You get your whole country's media to bash your customer with honest reviews? (Well done, clap for you, 老版娘!! Or the HK media or whatever) You can be sure you are going to be boycotted a lot, based on most comments in favor of Mark Lee.
I am not a particular food person Nor gourmet. But I am Super fussy and particular with service. If this happen to me after a long day, tired and famished, and all I want is to get my stomach filled, I would have been extremely pissed with food with absolutely no standard shoved in my face. And trust me, I'd definitely swear like nobody business. Not going to act like some demure lady. Hello, I paid money for the food, not eat for free! Whatever happens to 'Customer is always right, even if they are wrong'? But in this case Mark Lee is right for being honest. Nothing wrong for telling the truth!
The hongkies are simply too egoistic to admit the food is really bad.
And how is it insulting to say even dogs won't eat the food?? Those who say so, please don't insult the dogs.
Dogs are living things and have taste buds too. And when dogs reject food, bad food could be one of the reason ok? - https://pethelpful.com/dogs/How-to-get-a-finicky-dog-to-eat
You mean a dog have to quietly swallow down food even if it is bad and cannot reject? That could mean mild abuse to some dog lovers hor. I know of people who treat their dogs like royalty, giving them only the best and even throwing them birthday parties.
For service industry businesses, especially F&B, if you cannot serve food that taste good with a certain standard, please jolly well close down your freaking business.
Otherwise just be open enough to accept criticisms, or continue to serve bad food until you close down eventually. Even if Mark Lee didn't make those comments and post his video up, word of mouth will also spread. But yeah, I'll make sure to avoid that particular stall if I'm ever going to HK again. It's hard not to remember since the HK media want to make such a big fuss what. :).